Privacy Policy

Welcome to RioAce. We are committed to protecting your privacy and handling your personal data with transparency and integrity. This Privacy Policy outlines how RioAce collects, uses, stores, and protects your personal information when you use our website, services, and applications. It also explains your rights regarding your data and how you can exercise them. By accessing or using RioAce, you agree to the terms of this Privacy Policy. We encourage you to read this policy carefully to understand our practices.

RioAce collects various types of information to provide and improve our services. This includes:

• Identity Data: Your full name, date of birth, gender, and nationality.
• Contact Data: Your email address, postal address, and telephone number.
• Financial Data: Bank account details, payment card details, and other payment information. We do not store full payment card numbers on our servers.
• Transaction Data: Details about your deposits, withdrawals, wagers, and other activities on RioAce.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access RioAce.
• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
• Verification Data: Documents provided for identity verification, such as copies of passports, driver's licenses, utility bills, or bank statements, as required by regulatory obligations.

RioAce uses your personal data for several purposes, primarily to operate our casino services, comply with legal obligations, and enhance your experience:

• To register you as a new customer and manage your account.
• To process your bets, financial transactions, and provide gaming services.
• To verify your identity and age, preventing underage gambling and fraud.
• To comply with anti-money laundering (AML) and know your customer (KYC) regulations.
• To provide customer support and respond to your inquiries.
• To personalise your experience on RioAce and offer tailored content and promotions.
• To monitor and analyse usage and trends to improve our website, products, and services.
• To detect and prevent fraudulent, illegal, or unauthorised activities.
• To send you marketing communications, where you have consented to receive them.
• To notify you about changes to our terms, conditions, or policies.
• To enforce our terms and conditions and other policies.

RioAce processes your personal data only when we have a valid legal basis to do so. These bases include:

• Performance of a contract: Processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract (e.g., managing your account, processing bets).
• Legal obligation: Processing is necessary for compliance with a legal obligation to which RioAce is subject (e.g., AML, KYC, age verification, regulatory reporting).
• Legitimate interests: Processing is necessary for the purposes of the legitimate interests pursued by RioAce or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., improving our services, preventing fraud, marketing, network security). We always balance our legitimate interests against your rights.
• Consent: You have given explicit consent for processing your personal data for one or more specific purposes (e.g., for certain marketing communications). You have the right to withdraw your consent at any time.

RioAce may share your personal data with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and use it only for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Authorities: We may disclose your data when required by law, regulation, or legal process, or to cooperate with government and law enforcement officials, including our licensing authority, to prevent fraud, money laundering, or other illegal activities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.
• Affiliated Companies: We may share data with companies within our corporate group for operational and service delivery purposes.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share personal data with fraud prevention agencies.

We do not sell your personal data to third parties.

RioAce implements robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest.
• Firewalls and intrusion detection systems.
• Access controls and authentication procedures.
• Regular security audits and vulnerability assessments.
• Employee training on data protection and privacy.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. You are also responsible for keeping your account password confidential.

Under applicable data protection laws, you have several rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to Erasure ('Right to be Forgotten'): You can request the deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You can request that we limit the processing of your data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly for direct marketing purposes or when processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

RioAce uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Strictly Necessary Cookies: Essential for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us improve the way RioAce works.
• Functionality Cookies: Used to recognise you when you return to our website, allowing us to personalise content for you and remember your preferences.
• Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of RioAce.

RioAce retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by factors such as:

• The duration of our relationship with you and the provision of our services.
• Legal and regulatory obligations (e.g., anti-money laundering laws require us to retain certain data for a specified period after account closure).
• The need to resolve disputes or enforce our agreements.
• Any specific consent you have provided for data retention.

Upon expiry of the retention period, your personal data will be securely deleted or anonymised.

Your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not offer the same level of data protection. When we transfer your data internationally, RioAce takes appropriate safeguards to ensure your data is protected:

• We transfer data to countries deemed to provide an adequate level of protection by the European Commission.
• We use standard contractual clauses approved by the European Commission, which provide specific data protection safeguards.
• We implement other legally recognised mechanisms for data transfer.

By using RioAce, you understand and agree to the potential transfer of your personal data outside your country of residence.

RioAce is strictly for individuals aged 18 or over, or the legal age for gambling in your jurisdiction, whichever is higher. We do not knowingly collect personal data from individuals under this age. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete that information promptly. If you believe a minor has provided us with personal information, please contact us immediately.

RioAce may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidelines. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will be revised. We encourage you to review this policy periodically. Material changes will be communicated to you directly, for example, via email or a prominent notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer at:

Email: [email protected]

Postal Address: [Please insert generic company address if available, otherwise omit]

We will endeavour to respond to your inquiries promptly and address your concerns.